Birmingham New Street Station Information

	Birmingham New Street Train Station Hotel Depot - Information about New Street Station, England

Tickets and information

Tickets can be purchased from the ticket counters and the travel centre, both situated on the main concourse. Automatic ticket machines are next to the Rail Connections and the Customer Reception desks, and also inside the doors of the Navigation Street entrance.

National Rail enquiry service 08457 48 49 50

Telephones

Payphones are situated on the platform link bridge and the forecourt area, opposite the first class lounge.

Taxis

The taxi rank is outside the main station entrance.

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Buses

The nearest bus stop is Smallbrook Queensway, approximately one minute's walk away.

Parking

There is a short stay car park at the main station entrance and the nearest public car park is in Hill Street. Click here for further details.

Recommended Tariffs
Up to 20 mins £.0.00
Up to 40 mins £1.90
Up to 1 hour £3.90
Up to 2 hours £11.00
Up to 3 hours £35.00
Up to 4 hours £55.00
Each additional hour £20.00

British Transport Police

There is a British Transport Police station outside the main entrance, past the retail units. Click here for further details.

First aid

First aid is available at the Network Rail Reception, Rail Connections, and at the Customer Reception office (please see map for locations). If you are unable to make your way to any of the points mentioned, you should ask a fellow traveller to find a member of staff who, if unable to administer first aid, will radio for someone who can. If you have a mobile phone, call Network Rail reception on 0121 654 4288.

Toilets

Toilets are located on the station platform link bridge, off the main concourse.

Additional assistance

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 4243. Alternatively please contact the customer services team of the relevant train operator:

Midlands trains/ London Midland ñ 0121 634 2040

Virgin Trains ñ 0870 789 1234

Wheelchair ramps are located on all platforms. There is good access to the shops and restaurants at concourse level ñ all areas are accessible with assistance.

Cash and bureau de Change

Cash dispensers are located on the main concourse and retail forecourt. See map for details. Bureau services are provided by Eurochange on the main concourse.

Bicycles

There are bicycle racks at the short-stay car park.

Left luggage

Left Luggage is a secure place where you can leave items of luggage for collection later. The left luggage office is on the retail forecourt. Please call 0121 632 6884 or click here for more details.

Lost property

The lost property office is on the retail forecourt. Please call 0121 632 6884 or click here for more details

Photo Booths

There are a number of photo booths at the station where photos for passports, travel passes and other identity documents can be obtained.

The station reception can provide you with information about disabled access, local transport links, parking and station facilities (including left luggage, public toilets, bicycle racks, shops and restaurants).

Network Rail Reception
Birmingham New Street
Birmingham, B2 4ND
Tel: 0121 654 4288
Opening hours: 7.00am-10.00pm.

Train times, tickets & ticket refunds

At Birmingham New Street, the trains are run by Virgin Trains, London Midland, Cross Country & Arriva Trains Wales.